Meet Lauren, our dynamic Key Account Manager, who has seamlessly become an integral part of the Stockwell family. Having recently stepped into her new role as Key Account Manager, Lauren brings a wealth of experience with over five years in customer service operations at Stockwells and an impressive 21-year journey in the freight industry.
Her diverse career path started with two freight forwarders, providing her valuable insights into the industry’s intricacies. Lauren then ventured into arranging exports for a copper tube manufacturer before finding her way to Stockwell, where her impact has been significant.
“My diverse background gave me valuable insights into the intricacies of the industry”
As a Key Account Manager, Lauren wears many hats, undertaking responsibilities that are crucial to maintaining Stockwell’s reputation for excellent service and support.
“I serve as the linchpin between the company and its key clients, resolving issues, visiting clients’ premises for enhanced engagement, and diligently conducting Quarterly Business Reviews (QBRs)”
Lauren’s role is not without its challenges, given the ever-evolving nature of the freight industry. From strikes at terminals, such as the ongoing situation with DP World, to the potential of a global recession, and the unpredictable disruptions caused by weather or port rotations of vessels, she navigates these challenges with adaptability and a proactive mindset.
“Staying adaptable and proactive is crucial in such a dynamic industry”
Despite the hurdles, Lauren sees vast opportunities for growth and improvement within the freight industry. As Stockwell continues to evolve and adapt to the dynamic landscape, clients benefit from innovative solutions and services.
Lauren’s journey at Stockwell is a continuous learning process, but her wealth of experience uniquely positions her to provide valuable insights. Her advice underscores the importance of dedication, adaptability, and a willingness to embrace new challenges.
For Lauren, the most fulfilling aspect of her role lies in personal interactions with clients. Building relationships and rapport with clients she has been speaking to for years is incredibly rewarding, adding a human touch to an industry often defined by logistics and numbers.
“One of the most fulfilling parts of my role is meeting customers in person that I have been speaking to for years and growing my relationship with them.”
Looking ahead, Lauren envisions her future at Stockwell International as an Account Manager, leveraging her dedication and industry experience to propel her career forward. Lauren is an asset to the Stockwell team, contributing to the organisation’s success and making a positive impact on clients.
We look forward to witnessing her continued success.
