For more than 55 years, Stockwells has built its reputation on doing exactly that. We sat down with our export team to discuss what’s happening on the ground right now: the disruptions reshaping global trade, the opportunities emerging for Australian exporters and how our team is helping clients stay ahead in a constantly changing landscape.

Q&A with the Stockwells Export Team

What does a typical export cycle look like at Stockwells, and where does your team add the most value for clients navigating global markets?

Like any shipment, a booking request comes through to our team and we assess what is needed to get the goods moving. From there we find the best available slot on a vessel to get the goods from A to B. We leverage our relationships to ensure your goods are exported as smoothly as possible, no matter what is happening in the global market.

What have been the biggest export disruptions or shifts over the past 6–12 months, and how have you adapted your approach in response?

The freight and logistics industry is constantly at risk of disruption. This is a direct result of navigating international borders, geopolitical issues, weather events and more. More recently we have seen the vast impacts of conflicts such as what is happening in the Middle East. Not only are shipments that pass through the Strait of Hormuz directly impacted – causing lengthy delays, congestion and uncertainty of slots – but we’re also seeing increases in fuel availability constraints and cost.

At Stockwells, our teams work tirelessly to mitigate the impacts of these disruptions where possible by rerouting cargo, rebooking cancellations and staying on top of developing information to best inform and react for our clients.

Are there any emerging trade lanes, markets or commodities where you’re seeing notable growth or new opportunities for Australian exporters?

Key growth opportunities for Asian market sectors currently are Food & Beverage – covering dairy, beef, wine and infant nutrition; agribusiness – covering fertilisers and ag-tech; and resources – covering metals and equipment. We are also seeing opportunities in India in metallurgical coal and agricultural commodities, with most of these moving in bulk. We may also see an increased market trend as the UK free trade agreement is put in place.

How are current regulatory or compliance changes – such as updates to Incoterms, customs requirements or DAFF rules – influencing the way exporters need to plan their shipments?

Incoterm updates occur on a ten-year cycle, making them relatively straightforward to manage through proactive client education. Our focus is on ensuring customers understand any changes as they arise and are aware of alternative Incoterms that may better suit their commercial or risk profile.

All other export regulatory requirements are verified through the relevant government portals to ensure compliance with destination-specific rules for both the commodity and the receiving country. This process also captures any biosecurity, quarantine or import permit requirements applicable to the destination market.

With ongoing volatility in global freight (capacity, schedules, pricing), what strategies does your export team use to maintain reliability and minimise risk for clients?

We educate clients on early booking in volatile times. This includes the factors around pricing and where it is better to take a spot rate over a standard contract rate, which assists in limiting rollovers and securing prebooking opportunities. All forwarders are limited to what a shipping line allows, what equipment they have available and what schedules they adopt. As long as we are in front of the changes and reduced cycles in these areas for each shipping line, and we are educating our clients accordingly, then clients themselves must also take accountability for the timeframes they give us for booking. In volatile times these will always be extended due to limited capacity and equipment. Due to the extensive contracts we hold with most shipping lines, we are able to get across booking limitations on most occasions.

How does Stockwells differentiate its export management from other freight forwarders?

The process of exporting goods does not differ greatly from forwarder to forwarder, but what does differ is the level of service you will receive. For over 55 years, Stockwells has prided itself on providing our clients with the highest level of customer service possible. Through this, our mindset is, and will always be, how we can best support our clients and their supply chain.

Can you share a recent example where your team had to problem-solve a complex export challenge?

A recent example involved a client’s shipment that needed to navigate challenges in the UAE. Their cargo was re-routed and had to come back to Australia due to UAE closures. To mitigate the effects of this unforeseen issue, our team worked closely with the shipping line and shipper to determine the best options for the cargo, including storage solutions and alternative routing. It’s exactly the kind of situation where having strong shipping line relationships and an experienced team makes all the difference.

What role does technology now play in export operations at Stockwells, and what improvements are you excited about next?

Technology is advancing quicker than we can keep up with, and Stockwells is committed to staying across the options available to us. AI will no doubt deliver some exciting advancements and we’re looking forward to what’s next – even if we don’t yet know exactly what that will look like for exports.

What do people most commonly underestimate or misunderstand about the export process?

We don’t expect our clients to understand straight away what exporting goods entails and that’s exactly why we pride ourselves on educating and supporting them through the process. As our clients’ chosen freight forwarder, Stockwells aims to make the process as smooth and seamless as possible.

Looking ahead, what trends do you expect to shape Australian exports? How is Stockwells preparing to support clients through these changes?

AI will be a trend that crosses both import and export, and we will ensure we understand any advancement that will benefit either Stockwells internally or our clients externally. Unfortunately, many of the trends at the moment are around geopolitical unrest, and we are simply navigating a very volatile time in shipping. We prepare our clients through constant updates and by working on alternative transport tradelane solutions as they become available.

The global export landscape isn’t getting any simpler, but with the right partner, it doesn’t have to feel overwhelming. 

No matter if you’re navigating geopolitical disruption, capitalising on emerging trade lanes, or staying ahead of regulatory change, success in exporting comes down to expertise, relationships and a team that’s genuinely invested in your business.

That’s what Stockwells has been delivering for over 55 years.

Ready to take your exports further? Get in touch with Stockwells today to see how we can support your operations.

The post Inside Stockwells export operations: A Q&A with our export team first appeared on Stockwells.

The way goods move from suppliers to your customers affects delivery times, cost and customer satisfaction. When the process is slow or unclear, customers feel it. When it works smoothly, you protect margin and build trust.

Stockwells has put together a guide to break down the core steps, logistics models, challenges and strategies for startup brands building their first supply chain. 

Understanding the four main shipping methods

Choosing how your goods move is one of the most important early decisions an importer will make. The right method depends on volume, urgency, product value and how much margin you have to work with.

Air Freight

Air freight offers speed and reliability and is ideal for urgent or high-value shipments where timely delivery matters. Transit times are measured in days rather than weeks, which makes it the go-to option for stock replenishment, product launches or testing new lines quickly. 

The trade-off is cost, along with limitations around aircraft size and weight. Early-stage brands often lean on air freight for the flexibility it provides, while more mature businesses use it tactically rather than as a default.

Sea Freight LCL (Less than Container Load)

LCL shipping allows you to share container space with other importers and pay per cubic metre. It is well suited to moderate volumes where flexibility matters, particularly for growing brands not yet ready to fill a full container. The trade-off is more handling at consolidation points, which can introduce delays.

Sea Freight FCL (Full Container Load)

FCL is where you book an entire container at a flat rate. This delivers the lowest cost per unit, reduced handling and better control over your timeline. It is the natural fit for businesses with stable, predictable volumes who are ready to focus on margin protection and consistent freight planning.

Express Courier

Express courier shipping is the simplest option. It offers door-to-door delivery with bundled transport, customs clearance and final mile in a single service. This makes it ideal for samples, small test orders and early importing activity. 

The trade-off is a high landed cost per unit and limited scalability. As order sizes grow, this method should be phased out in favour of air or sea freight. As a guide, the cut-off between courier and air freight sits around 65 to 70kg volume weight, though this can shift with market volatility.

Choosing a logistics model

There is no one-size-fits-all approach. The right model depends on your volumes, margins and available time.

Third-party logistics (3PL) 

A 3PL handles warehousing, picking, packing, shipping and returns. This frees you to focus on sales, marketing and growth.

Benefits often include:

• Better rates
• Faster scalability
• Technology integration
• Reduced handling
• Experienced logistics oversight

Stockwells does not specialise in 3PL directly, but we work down to pallet and carton level for warehousing and freight needs. For full 3PL services, we can connect you with one of our trusted partners to make sure your goods are in the right hands.

Manufacturer-managed shipping vs. freight forwarders

Another decision is whether to let your supplier manage shipping or to engage a freight forwarder. When the manufacturer controls the freight, they also control the terms, the costs and the timeline. This often results in limited transparency and reduced leverage for the importer. A freight forwarder, on the other hand, offers strategic support. This includes advising on INCOTERMS, recommending the right shipping method for your goods and providing advocacy if things go wrong. For growing businesses, working with a forwarder enables better cost optimisation, compliance and long-term scalability.

INCOTERMS play a major role in how these arrangements are structured, as they dictate who is responsible for the goods at each stage of the journey. For a deeper breakdown, see our previous article covering INCOTERMS in detail.

Hybrid models

Many brands blend approaches. For example, fulfilling domestic orders in-house while using Stockwells for international freight or higher-volume lanes.

This gives flexibility without overcommitting to a single model.

Common logistics challenges for startups 

Every fast-growing e-commerce business hits similar pain points. Knowing them in advance helps you plan rather than react.

Urgency and convenience

Faster shipping protects revenue and keeps customers happy, but rushing every shipment quickly erodes margin. Evaluating urgency on a shipment-by-shipment basis is critical.

Size and weight

Bulky, low-value items favour sea freight, while small, dense, high-value goods may justify air freight. Misjudging this can mean paying premium rates for goods that did not need them.

Product value and margins

High-margin products give you flexibility on freight costs. Tight margins demand cost-efficient shipping, which usually means planning further ahead.

Cash flow and risk tolerance

Faster shipping improves inventory turnover but costs more upfront. Sea freight involves higher delay risk than air freight, so importers need to weigh up cash flow against schedule reliability.

Why the cheapest quote can be misleading  

When you are starting out, it is tempting to compare quotes and pick the lowest number. The problem is that freight rates rarely tell the whole story.

Hidden additional costs

Shipping involves many fees beyond the headline freight rate, including port charges, customs, storage and handling. A low quote often leaves these out.

The impact of incorrect INCOTERMS

Choosing the wrong Incoterm can shift unexpected costs onto your business at the worst possible moment. What looked like a saving on paper becomes a financial burden once goods are in transit.

Risk with LCL and supplier-managed shipping

LCL shipments and supplier-managed freight often bundle costs together in ways that only become clear once the invoice arrives. Importers can be left chasing line items they did not see coming.

The importance of holistic evaluation

Evaluating shipping costs holistically, rather than chasing the cheapest rate, gives you better predictability and fewer surprises. A slightly higher quote with full transparency is usually the better long-term decision.

Strategies to optimise your logistics

These are the practical tools that help brands stay efficient, reduce risk and serve customers well.

Use technology to automate

Warehouse management systems, shipping software and predictive analytics reduce manual work and highlight issues early.

Optimise packaging

Right-sized packaging prevents damage and reduces costs. Eco-friendly materials and consistent branding elevate the unboxing experience.

Adopt sustainable practices

Route optimisation, electric vehicles and carbon offsetting are becoming standard expectations for customers and stakeholders.

Improve returns management

Clear policies and simple processes reduce friction. Efficient reverse logistics keeps customers satisfied and reduces write-offs.

How Stockwells supports e-commerce logistics

Startups often outgrow their logistics setup quickly. Stockwells supports businesses from early scale through to high-volume operations, offering:

• Air freight
• Sea freight solutions
• Inland transport
• Customs clearance and compliance support

We partner seamlessly with your fulfillment provider or operate directly from your warehouse. Our team coordinates suppliers, manages international freight, supports customs requirements and keeps goods moving with clarity.

With more than 50 years of experience, our approach is to move products efficiently, protect margin and give you visibility from origin to delivery.

Moving e-commerce forward

E-commerce logistics is a series of connected steps. When each one works well, you get faster delivery, fewer surprises and a smoother customer experience.

By choosing the right model, investing in the right systems and working with a logistics partner who understands the full picture, you set your business up for long-term growth.

If you want to review your current setup or explore better ways to move freight into Australia, our team at Stockwells is here to help. 

Reach out to our friendly team today. Let’s move forward, together.

The post A complete guide to e-commerce logistics for startups first appeared on Stockwells.

1. Underestimating total landed costs

Many first-time importers focus solely on the supplier’s invoice price. However, this figure is only a starting point and rarely reflects the true cost to your business.

Total landed costs capture the full cost of getting your goods from origin to final destination. Most of these costs are variable and can fluctuate right up until your goods are delivered. They typically include:

• Freight rates, which can shift with fuel prices, capacity, and seasonal demand
• Duties and taxes, calculated on landed value and influenced by exchange rates
• Port and terminal charges, which vary by location and can change with congestion or peak periods
• Customs clearance fees
• Insurance premiums based on cargo value and route risk
• Warehousing and storage, which can escalate quickly if goods are held longer than expected

If you’re a first-time importer, take the time to map out your total landed costs, and the factors that can change them, before making pricing and purchasing decisions.

2. Choosing the wrong Incoterms

Incoterms, or International Commercial Terms, define who pays for what, and who carries the risk, at each stage of your goods’ journey. They’re often dismissed as technical details, yet even experienced importers can misunderstand what they really mean.

When something goes wrong in transit, however, those details matter. This is where many importers realise they wish they’d read the fine print.

Choosing Incoterms isn’t about right or wrong, but about selecting terms that align with your risk and cost management needs. Some options may look simpler or cheaper upfront, but can limit your visibility and control later on.

Working with a freight forwarding and logistics specialist like Stockwells allows you to understand what your Incoterms mean. Look for a forwarder that supports informed decisions and avoid unnecessary exposure.

3. Incomplete or incorrect documentation

Import documentation is one of the most common causes of delays for first-time importers. Even small errors in documents such as commercial invoices, certificates of origin, or customs declarations can result in shipments being held, delayed, or fined.

While documents are often prepared by suppliers, responsibility for their accuracy ultimately sits with the importer. Working with an experienced freight forwarder and customs team helps identify missing or incorrect documentation before it disrupts your shipment.

4. Lack of planning for transit times and delays

Transit times are estimates, not guarantees. First-time importers often plan around exact arrival dates, without accounting for the variables that come with global shipping. From port congestion to public holidays, there are many factors that can lead to delays.

When delays aren’t built into timelines, they can impact stock availability and broader business planning. Allowing for flexibility upfront makes it easier to manage change when it occurs.

An experienced freight forwarder can help set realistic expectations and keep you informed when conditions shift. When unexpected disruptions occur, they can help you pivot while avoiding unnecessary delays and costs. 

5. Choosing price over expertise

When comparing freight forwarders, it’s easy to focus on the lowest headline rate. But importers eventually learn that cheaper upfront prices don’t always translate to lower total landed costs – especially when unreliable service can lead to delays, unexpected fees, and fines.

Choosing the right freight forwarder is especially important for first-time importers who may be unsure which costs to expect. Look for a forwarder with a proven track record of transparency, expertise, and proactive communication, and don’t hesitate to seek recommendations from trusted peers.

Your first-time importers checklist

Before confirming your first shipment, take a moment to check the following:

☐ Do you have a clear view of your total landed costs, not just the supplier invoice?

☐ Have you confirmed who is responsible for freight, duties, insurance, and risk under your chosen Incoterms?

☐ Are all import documents complete, consistent, and aligned with customs requirements?

☐ Have you planned your timelines with flexibility, allowing for potential transit delays?

☐ Do you have visibility over key shipment milestones once goods are in transit?

☐ Have you done your research on your freight forwarder? Do they offer proven experience, compliance support, and proactive communication?

Importing doesn’t need to be complicated, but it does require understanding. Taking the time to work through these considerations early can help you avoid common pitfalls and navigate your first import with confidence.

If you’d like support reviewing your first shipment or understanding what to expect, Stockwells’ team is here to help. Please reach out to sales@stockwells.com.au – we’ll get back to you soon.

The post 5 Common Mistakes First-Time Importers Make – And How to Avoid Them first appeared on Stockwells.

That’s where Stockwells comes in. Stockwells has over 50 years of experience in international freight, and our WA team helps clients move cargo smoothly, efficiently, and compliantly through ports like Fremantle, Geraldton, Karratha/Dampier, Port Hedland, and Bunbury. Our in-house customs brokers work closely with you to plan ahead, minimise delays, and keep shipments moving safely every step of the way.

We spoke with Austyn Gambell, WA Manager, to get his take on the unique challenges and opportunities of importing and exporting in WA, and how Stockwells supports businesses across the state.

Q: What WA ports do Stockwells work through most frequently and why?

Austyn: Most of our WA freight, about 95%, moves through Fremantle Port, the main gateway for Perth. Port Dampier is used for large mine belts, as it’s closer to the mine sites our clients serve. Port Hedland is used less often, only when specific mine sites require it.

Q: What cargo types are most common across each port?

Austyn: Fremantle Port handles a variety of goods, supporting both local Perth needs and nearby mining operations. Port of Dampier primarily deals with mining equipment imports and exports like iron ore, salt, and scrap. Port of Hedland sees similar mining-related cargo, depending on the site.

Q: What are the biggest differences between Fremantle and regional ports from a cargo handling perspective?

Austyn: Fremantle has plenty of dedicated equipment to handle all types of freight quickly and efficiently. Regional ports, on the other hand, are more focused on specific commodities like salt and iron ore, which are loaded onto bulk-style vessels via conveyor belts rather than shipping containers. They can still handle containers, but in much smaller volumes, so the equipment reflects that. 

Q: Are there any port capacity issues customers should be aware of?

Austyn: At Fremantle, there’s often a backlog of vessels over the weekend, so a lot of containers are discharged then. Most deliveries happen earlier in the week, and things tend to slow down towards the end of the week before the cycle starts again.

Q: What delays or problems do clients most often face when importing into WA?

Austyn: At the moment, the Fremantle Bridge closure is causing traffic delays for trucks coming in and out of the port. This is leading to longer transit times both entering and leaving Fremantle.

Q: How does port congestion affect lead times?

Austyn: Port congestion in WA, especially at Fremantle, can have a big impact on freight lead times. When terminals get busy, vessels may have to wait offshore for a berth, which pushes back discharge schedules. Once alongside, limited yard space and terminal capacity can slow unloading and container release.

The effects don’t stop at the port gate. Congestion can delay container availability, increase truck turnaround times, and tighten booking windows for transport operators. In some cases, export cargo can even miss vessel cutoffs and be rolled to the next sailing. For businesses relying on reliable supply chains, lead times can extend from a couple of days during mild congestion to a week or more during peak periods. This is why Stockwells’ decades of experience in WA freight allows clients to plan around these challenges effectively.

Q: What port-specific requirements catch people off guard (quarantine, scanning, inspections)?

Austyn: Many delays at ports actually come down to small details people don’t expect. Slot booking systems, tight export cutoffs, and strict compliance around weights and documentation can all hold cargo up. Even after a container is discharged, it might not be immediately accessible if it’s buried in the stack. Missing a truck slot or receival window can quickly delay a movement by a day or even a full sailing. It really highlights the importance of understanding port processes, not just the shipping itself.

Q: What are the most important compliance rules importers need to know for WA ports?

Austyn: Importers need to make sure cargo is correctly declared with the Australian Border Force and meets biosecurity requirements through the Department of Agriculture before it can be released. Accurate container weights and matching documentation are also essential. Mismatches are a common cause of delays. On top of that, importers need to understand their Chain of Responsibility obligations for road transport leaving the port. Missing any of these requirements can quickly hold containers at the terminal and add days to delivery times.

Q: How do Stockwells’ in-house customs brokers simplify clearance?

Austyn: Stockwells’ customs brokers make clearance easier by managing the entire process directly. Import declarations, biosecurity requirements, and documentation are all handled internally, which helps reduce delays and catch issues early. Because the brokerage and transport teams work closely together, containers can move from clearance to delivery much faster. It also gives clients a single point of contact and better visibility across the whole shipment.

Q: How does early planning reduce costs for WA importers?

Austyn: Early planning helps WA importers avoid extra costs once cargo arrives. By preparing documentation, booking transport in advance, and checking biosecurity or customs requirements ahead of time, containers can be cleared and collected more quickly. This reduces the risk of storage, detention, or demurrage charges and allows better coordination with transport providers, often leading to faster and more cost-effective deliveries.

Stockwells’ in-depth understanding of WA ports ensures these plans are realistic and efficient, helping clients avoid unnecessary delays or charges.

Q: How does your WA team support regional businesses?

Austyn: Our WA team supports regional businesses by coordinating freight between major ports and remote locations across the state. With experience handling mining, industrial, and project cargo, the team manages everything from customs clearance to road transport and final delivery. This gives regional companies reliable logistics support without having to deal with multiple providers and keeps freight moving efficiently in areas where supply chains can be more complex.

Q: What tools or tracking systems help clients stay in control of their shipments?

Austyn:  We help clients stay in control through our Track and Trace platform and client portal. They can monitor shipments in real time, access documents, and get status updates all in one place. GPS tracking and integrated logistics systems give even deeper visibility across the supply chain, so businesses can plan ahead and respond quickly if anything changes.

Q: Are new port expansions, upgrades or technologies expected to impact importers?

Austyn: The Fremantle Traffic Bridge closure is already affecting freight into the port, with truck traffic being diverted to other crossings. This is creating more congestion and could extend delivery times for importers while the bridge is closed, which is expected to be around 12 months from February 2026.

Looking further ahead, WA is planning the Westport container terminal at Kwinana. Once operational in the late 2030s, it will shift container trade from Fremantle and support growing freight demand. In the short term, changes like the bridge closure may create challenges, but long-term projects like Westport are designed to improve capacity and efficiency across WA supply chains. Through it all, Stockwells’ local knowledge and dedicated WA team mean our clients have the support and guidance they need to navigate these changes smoothly.

At Stockwells, we know that navigating WA’s ports can be complex, from Fremantle to Dampier and beyond. That’s why our WA team, led by Austyn Gambell, works closely with every client to plan, manage customs, and keep shipments moving efficiently. It’s this hands-on local knowledge and experience that makes a real difference for businesses across the state.

If you want a logistics partner who knows WA ports inside out and is there to guide you every step of the way, get in touch with us today.

The post WA ports we import and export through: A complete guide first appeared on Stockwells.

Recent escalation in the Middle East is already affecting both shipping and aviation routes. Keep reading to learn how these disruptions are impacting global supply chains and causing issues like longer transit times, reduced freight capacity and rising transport costs.

Why the Middle East is critical to global freight

The Middle East sits at the intersection of several of the world’s most important trade corridors.

Key shipping lanes pass through the region, connecting the Persian Gulf to global markets. One of the most significant is the Strait of Hormuz, a narrow waterway that serves as a major corridor for global energy and maritime trade (ABC News). The Red Sea and Suez Canal corridor is another critical route linking Asia and Europe.

The region is also home to major international airports including Dubai, Doha and Abu Dhabi, which act as key transit points for passengers and cargo flights (ABC News).

These routes support a significant share of global air cargo and maritime trade, making stability in the Middle East important for international freight movements.

Air freight disruption

Air freight networks have already been affected by airspace restrictions across the Middle East. Several countries, including Iran, Iraq and Israel, have restricted or closed their airspace as the conflict escalates (ABC News).

Additionally, airlines have been forced to cancel flights and reroute aircraft around the conflict zone (ABC News). International airports including Dubai, Doha and Abu Dhabi have also experienced disruptions. Closures grounded passenger and freight flights, many of which were carrying perishable cargo (ABC News). 

For air freight, these changes can reduce available cargo capacity and make schedules less predictable. Longer flight paths may also increase operating costs for carriers and extend transit times for time-sensitive shipments. 

Sea freight disruption

Rising tensions are creating uncertainty for vessels transiting the Middle East’s major shipping corridors. In recent weeks, commercial ships moving through the Strait of Hormuz have been targeted in attacks, raising safety concerns for carriers operating in the area (ABC News). 

These incidents can affect how shipping companies operate. Some vessels may delay entering higher-risk corridors, while others adjust schedules or reroute where possible.

Such operational changes can place pressure on global container schedules and shipping networks.

Equipment imbalances and port congestion

Disruptions in the Middle East are already affecting the movement of containers across global shipping networks. 

Vessels that are delayed or unable to enter parts of the Middle East are holding large volumes of containers onboard, preventing equipment from returning to circulation. This is contributing to equipment shortages in other regions and increasing port congestion as carriers adjust routes and schedules.

These conditions can take time to unwind and may continue to impact global shipping networks even as the situation stabilises.

Rising freight costs 

Conflict in key transport corridors can quickly translate into higher freight costs across global supply chains.

Fuel price volatility

The Middle East carries a significant share of the world’s energy supply. “Around 20% of the world’s oil production and roughly a quarter of global liquefied natural gas exports move through the Strait of Hormuz”, meaning shipping disruptions in the area can quickly push energy prices higher (ABC News).

War-risk insurance

Security risks at sea can drive up war-risk insurance premiums for vessels transiting affected waterways. Insurance costs for ships moving through the Strait of Hormuz have already increased, leaving some tankers ‘sitting outside the strait’ (ABC News).  

Emergency conflict surcharges

Periods of instability can lead carriers to introduce Emergency Conflict Surcharges to recover rising operating costs.

Some shipping lines have already implemented these charges. For example, shipping giant CMA CGM introduced an Emergency Conflict Surcharge effective from March 2, applying to cargo moving to and from countries across the Gulf region. It ‘ranges from US$2,000 for a 20-foot container to US$4,000 for refrigerated and specialised equipment’ (Channel News). 

Carriers may introduce temporary surcharges like these to offset rising insurance, fuel and security costs during periods of instability.

Longer routes

Restricted airspace and higher-risk maritime corridors can force airlines and vessels to adjust routes (ABC News). Longer journeys increase fuel use and operating costs.

Even shipments not travelling through the Middle East can be affected. When vessels or aircraft are rerouted, capacity can tighten across global freight networks, placing upward pressure on rates across multiple trade lanes.

When key aviation routes and maritime corridors are disrupted, importers and exports are impacted. The Middle East conflict is expected to cause further instability across air and sea freight, and spike transport costs.

As the situation continues to evolve, supply chain planning and early communication with logistics partners will remain critical to managing disruption. Please reach out to sales@stockwells.com.au for more information on how your supply chain may be affected.

The post How Middle East conflict is disrupting global freight and supply chains first appeared on Stockwells.

With over 50 years of experience in international freight, Stockwells helps businesses navigate complex import and export regulations with ease.

Our in-house customs brokers manage documentation, tariffs, and quarantine procedures and moving on time. Understanding how to plan ahead and work with an experienced broker can save you valuable time and money.

We asked our experts to share their customs clearance tips to help you avoid the most common and costly pitfalls. 

Tip 1: Confirm import and quarantine requirements before you order

This is one of the most common mistakes importers make. Certain products are subject to biosecurity, quarantine, or permit requirements that aren’t always obvious at the purchasing stage.

When these requirements aren’t identified early, issues are far more difficult to resolve once cargo arrives in Australia. In some cases, goods may be delayed for inspection, require treatment, or be refused entry altogether. 

Early planning with a customs broker helps confirm whether goods can be legally imported, and what approvals or treatments may be required. 

Tip 2: Don’t assume supplier paperwork is complete or correct

Customs clearance relies heavily on accurate documentation, such as commercial invoices and certificates of origin.

While suppliers often prepare these documents, errors and inconsistencies are common. For example, some suppliers may claim they can’t get a certificate of origin, which saves importers duty. In reality, they just want to avoid paying for the certificate.

Ultimately, responsibility for this paperwork sits with the importer. This is where working with an experienced customs brokerage team makes the world of difference. Stockwells takes the time to:

• Identify errors
• Confirm eligibility for duty concessions
• Ensure documents meet Australian customs requirements

We’re on your team, working with you to prevent your shipments from being held, delayed, or fined.

Tip 4: Check supplier-provided HS codes

Too many importers assume the HS codes listed on commercial invoices are correct. However, these codes are often wrong.

Incorrect classification can lead to overpaid duty, penalties, or shipment holds. Reviewing HS codes before lodgement is a critical part of a streamlined customs clearance journey.

In one case, a Stockwells client importing ceramic mugs had been paying duty unnecessarily. After review, the goods were correctly classified as ceramic rather than porcelain or china, making them eligible for a Tariff Concession Order. The result was a $40,000 duty refund for our client. 

Tip 5: Start customs planning earlier than you think

Even if you’re only considering importing a product, it’s worth checking requirements with a customs broker first. Don’t assume everything will be fine on arrival.

Early checks help confirm import eligibility, documentation needs, and potential costs before goods are purchased or shipped.

Tip 6: Understand how technology supports clearance

Customs clearance has shifted from manual, paper-heavy processes to digital systems. Working with a customs broker that understands how to utilise this new technology can increase speed and accuracy across your supply chain. 

AI-driven tools now assist with classification, risk assessment and suggesting possible HS codes. Electronic Data Interchange enables real-time submissions of customs documents, cutting processing times by up to 62% and also reducing human error.

These advancements have helped reduce clearance costs, minimise delays, and improve time to market, particularly when paired with experienced oversight.

Tip 7: Avoid unlicensed brokers

Importers who attempt to self-clear or use unlicensed brokers face significantly higher risk. Misclassified goods, incorrect customs values, or missed declarations can lead to penalties, seizure of goods, or prosecution under the Customs Act 1901.

Australia’s quarantine regime is among the strictest globally, and missing a single BICON condition or fumigation certificate can result in costly delays, re-exportation, or destruction of goods.

Not only are licensed brokers legally permitted to lodge import declarations, they also provide essential safeguards through:

• Correct tariff classification and valuation
• Knowledge of biosecurity requirements
• Liaison with ABF and DAFF
• Accountability under strict licensing conditions

Tip 8: Stay across changes to quarantine and customs legislation

Customs and biosecurity rules change regularly, and even small updates can affect clearance outcomes. 

Recent changes include new Illegal logging requirements for timber products, tighter controls on offshore treatment providers, and stricter enforcement of seasonal biosecurity measures and TCO classification.

Missing or misunderstanding these updates can result in delays, re-treatment, re-exportation, or penalties. Staying informed, or working with a broker who does, helps avoid costly surprises.

Tip 9: Choose a customs partner that keeps you informed

Clear communication is critical to a smooth customs journey. Importers benefit from knowing what’s required upfront, where their shipment sits during clearance, and when conditions change.

At Stockwells, this visibility is built into the process. Clients receive clear guidance before shipments move, proactive updates as cargo progresses through clearance, and early notice of any potential issues. 

Dedicated account management, market alerts, and real-time tracking help businesses plan ahead, respond early, and move through customs with confidence.

If you’re unsure how these considerations apply to your next shipment, speaking with an experienced customs brokerage team early can make all the difference. For tailored advice on your next shipment, reach out to Stockwells at sales@stockwells.com.au.

The post Custom clearance tips to save time and money on your imports first appeared on Stockwells.

This year’s peak period looks a little different than last year. The familiar pressure of Christmas and Chinese New Year remains, but overall demand has softened, giving businesses a chance to catch their breath. 

A shift in market dynamics 

This year’s peak season is noticeably quieter than last year. 

Freight rates have remained moderate, supported by an oversupply of capacity across key trade lanes. TS Lines has expanded its network by adding extra vessels, while MSC has deployed larger ships into the Australian market, easing the usual strain on space and availability.

For many importers, this means less urgency around securing bookings and a more predictable environment for moving cargo. 

However, the changing landscape also highlights the need for continued flexibility and awareness as global shipping patterns evolve.

Port conditions and global delays 

Domestically, Australian ports are performing well, with no major congestion or berthing issues reported. Minor disruptions have occurred, such as brief port blockages in Brisbane and Melbourne linked to protest activity, but these have had limited operational impact.

Internationally, challenges continue in several regions. 

The Port of Singapore is currently experiencing heavy congestion, resulting in delays of two to four weeks for some carriers. Earlier in the season, typhoons across North-East Asia disrupted schedules by up to two weeks, though most services have now stabilised.

Even in calmer markets, these incidents serve as a reminder that supply chains remain sensitive to global events and weather patterns.

Three peak logistics periods to prepare for

Beyond the immediate holiday rush, there are three major logistics peaks to plan for in 2025 and early 2026. Understanding these periods and their effects can help businesses stay resilient and responsive all year round.

Black Friday + Cyber Monday – November 28th and December 1st, 2025

The global retail surge begins here. Online and in-store sales skyrocket, challenging logistics providers to balance inventory management, last-mile delivery and returns at a record pace.

Christmas + New Year holidays – Late December 2025 to early January 2026

One of the busiest periods globally. Retailers race to meet year-end sales targets and restock inventory. Carriers face extreme capacity strain and weather-related challenges, requiring tight planning and coordination.

Chinese New Year – February 17th to March 3rd, 2026

Factories across China close for up to two weeks, slowing or halting production. The impact extends globally, with reduced export volumes and limited manufacturing capacity. Businesses are encouraged to ship early and secure bookings well in advance.

Global factors influencing 2025

A number of international developments are shaping freight conditions this season:

• Red Sea disruption – The main shipping route remains closed, with no clear timeline for reopening. Transit times from Europe to Australia continue to be longer and more costly.
• U.S. tariffs – New and ongoing tariffs have contributed to a global slowdown in containerised freight, keeping rates lower and competition for cargo space subdued.
• Sustainability measures – The International Maritime Organisation (IMO) is currently meeting to discuss net-zero targets and cleaner fuel adoption, including a transition towards LNG-powered vessels. These initiatives are set to influence long-term shipping practices and fleet investments worldwide.

How Stockwells is supporting clients through peak periods

Stockwells continues to provide proactive communication, adaptable strategies and hands-on service, even as market conditions shift.

Our team continues to monitor global shipping networks closely, communicating directly with clients to flag potential changes and offer proactive solutions.

We remain focused on keeping supply chains running smoothly and efficiently, whether it’s identifying alternate routes, managing warehousing overflow or adjusting transit expectations. 

Consistency and communication are key, especially during the busiest time of year.

Planning ahead remains essential 

Even with extra space available, the best way to manage peak season is to plan well in advance. 

We recommend building at least a one-month buffer into your shipment timelines. Unexpected disruptions such as port congestion, industrial action or weather can occur at any time and often without warning.

Businesses that work closely with their suppliers and warehouses to confirm schedules are better positioned to avoid stock shortages and delivery delays. 

A small amount of forward planning can make a significant difference in maintaining supply chain continuity.

The bottom line 

While 2025’s peak season is more manageable than last year’s, preparation remains critical. 

Staying informed, building flexibility into supply chains and partnering with an experienced freight forwarder can help businesses stay ahead of potential disruptions.

Stockwells continues to prioritise reliability and transparency to ensure our clients’ cargo moves safely and efficiently through the busiest time of the year.

The sooner you start planning, the smoother your season will be.

Talk to our team today about securing space, managing warehousing overflow and ensuring your supply chain is ready for the months ahead.

The post Navigating the 2025 freight forwarding peak season first appeared on Stockwells.

NASCA partners with remote schools and sends teams for week-long visits during the year. Volunteers support classroom learning as well as sport, health, mentoring and personal development. The goal is stronger attendance, better attitudes to learning and practical life skills. 

Maddy’s week included morning engagement runs in the school troopy, community BBQs, breakfast with students and a mix of class and sport.

When Maddy put her hand up, we backed her and cleared her calendar to cheer her on. We got to sit down with Maddy to chat about her experience in her own words, alongside reflections from NASCA’s program director, Blake Borgia. 

Q: How did you first connect with NASCA?

Maddy: I first heard about NASCA about three years ago. A friend I met travelling had done the trip and called it ‘life-changing.’ Last year she messaged to say volunteers had dropped out and asked if I could join. It was a three-week turnaround – and then I headed out there.

Q: Where did you go and what’s it like?

Maddy: Last year I went to Canteen Creek, about six and a half hours north-east of Alice Springs – extremely remote and isolated. This year I went to Epenarra, about 45 minutes away from Canteen Creek, with similar challenges around isolation.

Q: What does a typical day look like participating in the program?

Maddy: Mornings start with student engagement. You jump in the school’s troopy and drive to the kids’ houses, beeping the horn and calling out, ‘It’s school time – come get breakfast.’ Slowly the kids arrive. Schools provide breakfast, morning tea and a warm lunch.

Blake: Volunteers support our mission by providing our young people with exposure to people from all different walks of life. People from different backgrounds, people with different career paths and people with different experiences. It also enables us to highlight the many different paths after high school.

Q: How does NASCA work with schools and teachers?

Maddy: Schools are independent. NASCA builds relationships with remote schools and visits in week-long blocks through the term, working alongside teachers. Engagement is the big focus, getting kids excited to come to school. Attendance usually lifts the week before, and for a couple of weeks after, then tapers off.

Blake: We provide the young people we work with all the tools to create their own futures. Through ongoing and consistent support and the connection to culture, we aim to provide our young people with every opportunity to have a successful future in whatever journey they choose.

Q: What cultural realities shape schooling in community?

Maddy: Some boys go through ceremony to become men around 14, and it can be hard to keep them in school after that. If there’s a death, families observe sorry business and can be away for weeks. Kids are often enrolled in multiple schools, up to about 12, so when families move, they can step straight into class in the next community.

Q: A standout moment you’ll never forget?

Maddy: On the first day a little girl, Liana, ran up, held out her pinky and looked up at me. I asked, ‘What are we pinky promising?’ She said, ‘To be friends.’ It was so simple and melted my heart. Kids can be so open and loving and it doesn’t matter where you come from.

Q: What hard realities did you witness?

Maddy: The lack of clean drinking water really affected me again. Many adults and children have chronic ear infections and deafness, kidney issues, things that could be avoided with clean water. Addressing that would be simple and would reduce so much harm.

Q: How does media coverage compare to what you saw?

Maddy: The way Alice Springs is portrayed on the news felt completely different to what I experienced. I never felt unsafe. Everyone was lovely. I’d love to see more of the beauty highlighted, more stories people would want to see and hear.

Q: What’s one thing NASCA wishes more people understood about the challenges Indigenous young people face today?

Blake: There is so much in there, but I think understanding that Aboriginal people still face significant and ongoing issues from the impact of colonisation – intergenerational trauma, over-representation in the justice system and lowered health outcomes. A lot of our young people have that disconnect from culture, which impacts their identity and self-confidence.

We work in so many regions, and in each area, things are completely different. We design our programs to suit the community, so for us, if something works in one area, it doesn’t necessarily mean it’s going to be the same elsewhere. We listen to the community and try to fit what is needed and works.

Q: Biggest takeaways for you?

Maddy: We think we know what life is like for some Indigenous people, but spending time listening changes you. No one complained. The kids were joyful and proud of their land, culture and community. Despite not having a lot, there was so much pride and gratitude. I came back feeling fulfilled, inspired, grateful and motivated.

Q: How did Stockwells support your trip?

Maddy: Stockwells supports staff who take part in charitable endeavours. They kindly donated the full $1,500 fundraising amount for my trip. Working for a company that prioritises its people and passions is extraordinary. Not many businesses put their money where their mouth is. Some greenwash but Stockwells means it. It’s nice to work for a business that truly supports a cause, not just says they do.

Q: What’s next?

Maddy: We’re exploring work-experience opportunities with NASCA’s Sydney school program. 

We’re inspired to find practical ways to help.

Q: If someone is thinking about volunteering, what should they know?

Maddy: I definitely recommend it. It’s free for volunteers, they pay for everything. Once you get to Alice, food and transport are covered. If you’ve ever considered putting your hand up, do it. You won’t regret it.

We’re so proud of Maddy and admirable of the great work NASCA does. A special thanks to Blake Borgia for his contribution to this article. 

If you’d like to support this work, explore NASCA to learn about volunteering and donations. 

The post Inside Maddy Mangan’s week with NASCA in the NT first appeared on Stockwells.

Over the course of the day, we helped plant 1,200 trees at the Lucas Heights conservation site. It was an achievement that reflects both our dedication to sustainability and the power of collaborative action.

Q: For those who haven’t attended a planting day before, can you walk us through the day?

A: We arrived at the site, then got registered with the Greenfleet team and enjoyed some morning tea. 

Then we watched a demonstration of how to plant the trees with the Sutherland Shire Council. They walked us through the three different steps to plant a tree. They also told us details about the type of trees we would be planting and how they would benefit the ecosystem. Everything we planted was native to the local environment.

That was a really inspiring start to the day. After that, we were able to get our hands dirty and start planting. Greenfleet did a great job at making the process feel easy, while also teaching us so much about the native flora.

The Lucas Heights site where Stockwells helped plant 1,200 trees. 

Q: Stockwells attended the day alongside your client, Creador. How did this collaboration come about?

A: Stockwells and Creador have been working closely together for about five or six months now. As the relationship grew, we realised we shared common values—particularly around sustainability.

Creador, being in the joinery business, are very mindful about what happens at the end of a product’s lifecycle, like how packaging is recycled and how materials are managed responsibly.

They’re also focused on ensuring their wider supply chain is as sustainable as possible, which can be challenging if you’re not actively digging into the details.

The Greenfleet collaboration really began during a casual lunch, where Anthony shared Creador’s sustainability goals and I spoke about Stockwells’ partnerships. He was really interested in how we approach ESG, and since then, we’ve taken that alignment further. We’ve now signed an agreement to support Creador with future sustainability initiatives, which is a really exciting step for both of us.

Stockwells and Creador continue their strong partnership.

Q: What role does this planting day play in Stockwells’ wider ESG journey? 

A: The planting day is really important because it brings our broader ESG efforts together in a tangible way. While we all try to make an impact in our personal lives, corporate initiatives like this allow us to contribute meaningfully on a larger scale.

For Stockwells, it reinforces our commitment to sustainability and climate action — particularly in managing our CO₂ emissions from operations like our trucking fleet. It’s a chance to step back, see the bigger picture, and actively give back to the environment.

Q: Did you learn anything new about the local environment or biodiversity during the day?

A: Yes! The area is home to native wallabies. Greenfleet told us a story about how after last year’s Planting Day, the wallabies loved the new trees a little too much. They ran through and ate them straight away, which meant many didn’t survive to maturity.

This year, the team fenced off the area to give the trees time to take root and grow. It was really interesting to see how a small adjustment like that can make such a big difference for local biodiversity.

Q: Can you share a highlight of the experience?

A: The biggest highlight was seeing so many organisations from different industries come together for a common goal, and then being able to see the tangible impact of our work. Planting 60 trees myself, and then learning that collectively we planted over 1,200, was incredible.

It was also really inspiring to see everyone take time out of their busy schedules to give back and make a difference together.

Greenfleet’s 2025 Planting Day was a reminder of the impact we can achieve when businesses come together with shared values and a common purpose. For Stockwells, it reinforced that ESG is not just about policies, but about people, collaboration, and tangible action.

We’re proud to have contributed to restoring local biodiversity, supporting climate action, and building stronger partnerships along the way.

The post Stockwells joins Greenfleet for 2025 Planting Day first appeared on Stockwells.

We’re breaking down some of the most important shipping and logistics terms, spanning across container management, storage, consolidation, and more. 

Storage

Once a container arrives at a port of destination or terminal, it is unloaded and held on-site. Shipping lines typically allow a free storage window for importers or exporters to collect the container. If it’s not picked up within this timeframe, storage fees apply.

Delays in container pickup can happen due to customs clearance or paperwork issues. That’s why proactive planning is essential to avoid unnecessary costs.

At Stockwells, we draw on our own warehouses, fleet of trucks, and trusted third-party providers to ensure timely container pickup – helping you stay on schedule and within budget.

Detention

Detention fees are similar to storage charges but apply after a container leaves the port. If the empty container isn’t returned within the shipping line’s allotted free time, detention fees are charged.

These fees are designed to encourage the timely return of containers, keeping ports productive and containers in circulation for other shipments.

A clear port transport plan is key to avoiding both detention and storage fees. Stockwells’ logistics experts coordinate every step, from container hire to warehousing, giving you complete control over your supply chain.

Exports

Exporting is the process of sending goods from one country to another. It requires in-depth understanding of customs compliance, regulations and logistics. 

As freight forwarding and logistics experts with over 50 years of operation, Stockwells manages your exports from end to end. We develop a tailored shipping strategy and guide its execution. Strong international relationships empower us to adapt when challenges arise and maximise efficiency across the board. Additionally, our client portal and 24/7 customer service takes the guesswork out of your export experience.

Account application

Before you begin your journey with a freight forwarder, you usually need to complete an account application. This establishes your business as a customer and collates key operational and financial information.

Our account managers guide you through this application process. By taking the time to understand your business and goals from day one, we’re better equipped to optimise your supply chain. 

Consolidation

Consolidation describes when multiple smaller shipments are combined into a single large shipment. This is often used to minimise shipping costs and optimise space on a vessel. 

When needed, Stockwells arranges consolidation on your behalf. Our end-to-end support allows us to simplify customs clearance while maintaining control over your goods. 

Have a question about shipping and logistics?

We’re here to help you navigate the waters of freight forwarding. Please reach out to the Stockwells experts to learn more about your shipping needs.

The post Essential transport and logistics terms first appeared on Stockwells.