Last-mile delivery in Perth can be anything but straightforward – from navigating city congestion to working around tight delivery windows and tricky access points. And across Western Australia, those challenges scale further, with unique complexities in regional and remote locations.
At Stockwells, we’re focused on making sure every delivery gets where it needs to go – safely, on time, and without the headaches.
We sat down with WA Manager Leeza to talk about what makes last-mile delivery in Perth and beyond unique, how our team stays ahead of the curve, and the tools and teamwork that help us deliver with confidence – whether it’s across town or out to the Pilbara.
Q: What are the biggest hurdles in managing last-mile deliveries within Perth’s urban environment?
Leeza: Delivering to remote mining operations in the North West is a completely different challenge from metro logistics. Long distances, limited infrastructure, unpredictable weather, and tight site access protocols all add complexity. Coordinating deliveries around FIFO rosters, road train and out-of-gauge/weight restrictions, and variable site operating hours requires precise planning. With little room for error, every delivery is mission-critical.
Q: How does Stockwells leverage technology or innovative solutions to improve delivery accuracy and speed in Perth? For example, does track and trace help improve transparency?
Leeza: At Stockwells, we use technology to make our deliveries more accurate and faster. One key tool is our track and trace system, which allows both our team and customers to see exactly where a shipment is in real time. This transparency reduces uncertainty and helps everyone plan better around delivery times.
Q: What role does customer communication play in overcoming last-mile delivery obstacles, and how does Stockwells handle this?
Leeza: In remote logistics, proactive communication is everything. Our team keeps site managers and project coordinators informed every step of the way, especially when conditions change. If there’s a delay or deviation, we don’t wait to be asked, we make the call, offer options, and work collaboratively to ensure operations aren’t impacted. That reliability is what our clients have come to trust us for.
Q: Looking ahead, what developments or changes is Stockwells most excited about to enhance last-mile delivery in Perth?
Leeza: We will keep expanding our metro fleet, which will give us better control over deliveries in Perth. This means we can respond quicker, keep service quality high, and meet tighter delivery times. Having our own vehicles lets us offer more flexible and reliable service to customers in the city and nearby areas.
Just as important are the relationships we build with our trusted partners. We work closely with them to handle remote and oversized deliveries, making sure projects stay on schedule. These partners aren’t just contractors, they represent our business on site. We’re proud to work with suppliers who share our focus on doing a good job. By working together and understanding our clients’ needs, we keep deliveries running smoothly, even in the most remote and difficult locations.
Q: How does Stockwells maintain its service standards as demand for faster and more flexible deliveries continues to rise?
Leeza: At the end of the day, it’s about being reliable and easy to work with. Whether we’re delivering to a metro warehouse or a remote mine site, our team takes the time to understand what’s needed and makes it happen. We stay flexible, communicate clearly, and take pride in getting the job done right. It’s that simple.
While last-mile delivery in Perth and across WA brings its fair share of challenges, it’s nothing the Stockwells team isn’t prepared for. With a national footprint and a trusted global network, we’re able to move freight in and out of Western Australia efficiently – whether it’s metro, regional, or remote.
Our on-the-ground presence in WA means we understand the local landscape, from city delivery restrictions to remote mine site protocols. That local know-how, backed by national infrastructure and international connections, gives our clients confidence that their freight will arrive where it needs to – on time, every time.
If you need a logistics partner who knows WA inside and out and can deliver across the country or around the world, get in touch with the Stockwells team today.